Help Center

We're so thrilled you're taking ownership of your education! Shoot us an email and we can talk further.

If you purchased before March 10, 2024, make sure you're using our old platform's login page, which is also linked at the top of our new login page for your convenience. If you try to log in on the new platform, your email will not be recognized. If you're using the correct platform and still having trouble, see the Teachable Student Login Guide. If you get logged in and don't see any courses, it's because you may have linked your Google account after you already purchased, which created a separate account for yourself but with no enrollments. If this occurs, try using the previous email you used when purchasing, or unlink your Google account.

If you purchased on or after March 10, 2024, try resetting your password. If it says your email is not recognized, it's usually because there was a typo on your email at the time of purchase, a connectivity or network error issue at the time of purchase, or you purchased before March 10, 2024. Take these steps:

1. Confirm you purchased on or after March 10, 2024.

2. Check your email for any of these 3 messages: an invoice email with the subject, "Balanced Families LLC: Invoice ####," an email from the course platform with the subject, "[Balanced Families®] Verify your email to access your courses," or a general welcome email from us. If you don't see any of those, that means there was a typo on your email address at the time of purchase or some other issue.

Still having trouble? No worries! Contact us and we'll get you logged in ASAP.

If you purchased before March 10, 2024, it may be because you linked your Google account after you already created an account with the email/password entry method. This means you created another account for yourself but with no enrollments. If that occurred, try using the previous email/password you used when purchasing to access your original account.

If you purchased on or after March 10, 2024, and you selected a monthly payment plan, this means one of your payments failed. Your access is disabled until a successful payment goes through. Check your card balance to confirm sufficient funds, or update your payment method by accessing the customer hub.

After confirming your card number, expiration, and security code, take these steps:

1. Verify the zip code for that specific card. That's the most common reason your card will reject the purchase.

2. Check your balance. If there are insufficient funds, use a different card.

First, give it a few minutes and also check your spam folder. You should see three emails after you purchase:

1. an invoice

2. a request to verify your email address for the course platform and set your password

3. a welcome message from us

If you don't see these, it's probably because there was a typo on your email address at the time of purchase. Contact us and we'll get it fixed!

Log in to the customer hub to access or update your information.

This happens sometimes if you tried to purchase, it took a long time to load, and you refreshed and tried again, which triggers another purchase.

Good news: Your bank/card will recognize it's a duplicate and will cancel the second one during the pending stage. You can check your account after a few days to confirm, but rest assured we've never had a student charged more than once.

We are huge believers in support - not just education. If you're a student, the best way to find support is by joining our thriving private Facebook communities:

• Birth and Postpartum Support Group

• Dads of Balanced Families

If you don't want to join a group or you don't have Facebook, don't hesitate to reach out to us via email.

Please remember: no educational content, posts, direct messages, or emails - from our team or anyone else connected to Balanced Families, including members of our private support groups - should ever be considered medical advice. Specific questions about you or your baby's health should be directed to your provider.

Prenatal and postnatal classes are often eligible for reimbursement through most flexible spending accounts (FSA), health savings accounts (HSA) or health reimbursement arrangements (HRA). However, the stipulations and requirements for filing vary greatly depending on insurance plans.

The first step is to contact your FSA/HSA/HRA benefits administrator for more information. Usually, the information we provide on your invoice is all they need.

If your invoice does not satisfy the requirements, there is a more in-depth form we provide in the introductory module of the birth, breastfeeding, and newborn courses. Download and submit that form. If it's still not enough, contact us and we'll do everything in our power to make sure you get your reimbursement.

Please note: if, for whatever reason, your insurance denies your request for reimbursement, we are not obligated to reimburse you on their behalf. We advise all potential students to thoroughly research their insurance benefits before enrolling if reimbursement is a must for them.

Our satisfaction rate among students who complete a course is nearly 100%. So while it's not required, we ask that you first complete the courses you purchased.

If you would still like to receive a refund, we offer a generous 30-day refund window. Out of fairness to all our customers, we cannot extend this under any circumstances. Once you confirm you are within the 30-day window, contact us.

Please note: we will process your refund within 1 business day, but it can take up to 7-10 business days for your funds to show up in your bank.

We serve a highly engaged audience of expecting and new parents. Do you have resources or products that would meet the needs of our audience members? Contact us and we'll talk.

Do you have an audience that would be interested in our courses? Wanna make some side money? Apply here to become an affiliate!

No problem! Shoot us an email and we'll get back to you within 1-2 business days.