Help Center

We're so thrilled you're taking ownership of your education! Shoot us an email and we can talk further.

The most common issues include:

• having a typo in your email address at the time of purchase

• having a past due balance that is blocking your access

But before we verify for you:

Step 1: Check your spam folder for any automated messages you may have missed.

Step 2: Make sure you’re trying to login to the correct platform. On April 24, 2025 we moved to our own private desktop and mobile app. You should have received login instructions then.

Step 3: Contact us and we'll determine the issue and get you logged in ASAP!

After confirming your card number, expiration, and security code, take these steps:

1. Verify the zip code for that specific card. That's the most common reason your card will reject the purchase.

2. Check your balance. If there are insufficient funds, use a different card.

First, give it a few minutes and also check your spam folder.

If you don't see any emails from us, it's probably because there was a typo on your email address at the time of purchase. Contact us and we'll get it fixed!

Prenatal and postnatal classes are often eligible for reimbursement through most flexible spending accounts (FSA), health savings accounts (HSA) or health reimbursement arrangements (HRA). However, the stipulations and requirements for filing vary greatly depending on insurance plans.

The first step is to contact your FSA/HSA/HRA benefits administrator for more information. Usually, the information we provide on your invoice is all they need.

If your invoice does not satisfy the requirements, there is a more in-depth form we provide in the introductory module of the birth, breastfeeding, and newborn courses. Download and submit that form. If it's still not enough, contact us and we'll do everything in our power to make sure you get your reimbursement.

Please note: if, for whatever reason, your insurance denies your request for reimbursement, we are not obligated to reimburse you on their behalf. We advise all potential students to thoroughly research their insurance benefits before enrolling if reimbursement is a must for them.

We serve a highly engaged audience of expecting and new parents. Do you have resources or products that would meet the needs of our audience members? Contact us and we'll talk.

Do you have an audience that would be interested in our courses? Wanna make some side money? Apply here to become an affiliate!

Our satisfaction rate among students who complete a course is nearly 100%. So while it's not required, we ask that you first complete the courses you purchased.

If you would still like to receive a refund, we offer a generous 30-day refund window. Out of fairness to all our customers, we cannot extend this under any circumstances. Once you confirm you are within the 30-day window, contact us.

Please note: we will process your refund within 1 business day, but it can take up to 7-10 business days for your funds to show up in your bank.

No problem! Shoot us an email and we'll get back to you within 1-2 business days.