Privacy Policy
Balanced Families LLC is an online family education company. This Privacy Policy governs the manner in which Balanced Families LLC collects, uses, maintains and discloses information collected from website visitors (i.e. “users”) and users that enroll in our online courses (i.e. “students”). This Privacy Policy applies to our website and all our online courses.
Personal identification information
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our website, enroll in our courses, make a purchase, subscribe to a newsletter, contact our support team, and in connection with other activities, services, features, or resources we make available. The personal identification information you provide may include, but is not limited to your name, email address, phone number, avatar image, due date or child's birthday, and credit card information. You may visit our website and courses anonymously. We will collect personal identification information from you only if you voluntarily submit such information to us. You can refuse to supply personal identification information but doing so may prevent them from engaging in certain course related activities.
How we use collected information
We may collect and use your personal identification information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources we provide.
To send instructional and promotional emails
We may use enrolled students’ email addresses to send information and updates pertaining to their order or the course(s) in which they are enrolled. Student email addresses may also be used to respond to student inquiries, questions, or other requests. You may opt out of receiving any emails from us at any time, including at the time of enrollment.
Additionally, like many other websites, this website automatically collects certain information about you through Log Data and Google Analytics. Log Data is information about your computer’s Internet Protocol Address, which is your “IP” address, browser information, Internet Service Provider’s information, your operating system, and your browser type. Similarly, Google Analytics collects certain information about your location, browsing history, the pages you visit, equipment you used to access the website, traffic patterns, and other general patterns related to your use of the website. This information is used to analyze website statistics related to user behavior and interests, improve our performance and your use of the website and to further enhance our products and services offered to you.
Email Marketing
When you sign up for any of our free or paid resources, you are choosing to opt-in to our email list, which you can unsubscribe from at any time. When you subscribe, you are agreeing to receive newsletters, pregnancy and/or postpartum updates, general updates, messages with admin, promotional materials and any other content related to this website or our company's services. When you share your email address and any other personally identifiable information with us, this information is kept confidential and we do not share your information with third parties except as otherwise stated in this privacy policy.
Cookies
Our website may use cookies to facilitate your use of the website. Cookies are files with small amounts of data including an anonymous unique identifier that a website sends to your device’s hard drive when you are visiting the website. Just like other websites, we automatically collect some non-personally identifiable information including but not limited to your IP address, geographic location, language preference, date and time of visitors.
We may use cookies for various reasons such as optimizing and personalizing your browsing experience, checking our website analytics, saving your preferences and settings for future use. This information is only collected to better serve and understand your user experience on the website. You have the option of turning off cookies on your device should you wish to do so. If you choose to do that, you may not be able to view all features and content of this website.
Social Media Ads
In addition to cookies, we may use social media pixels to track and collect general information about your use in compliance with different social media sites (e.g. Facebook) for the purpose of promoting products, tracking conversions, remarketing, running target advertisements and so forth. Third parties like Facebook may use their own cookies, web beacons and other technologies to collect and receive information from our website for the purpose of providing target advertisements. You may see our ads on Facebook after you have visited our website.
Sharing your personal information
We do not share, sell, trade, or rent your personal identification information to third parties. The personal identification information you provide may include, but is not limited to your name, email address, phone number, avatar image, due date or child's birthday, and credit card information.
If you share your mobile information with us for any purpose, for example, to receive tech support for a course, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-party websites
You may find advertising or other content in our website or courses that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our site. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website's own terms and policies.
Children’s Privacy
We respect the privacy of children. Note: a “child” means an individual under the age of 13. All information and content on this website is intended for individuals over the age of 18. Children under the age of 13 are prohibited from using this website. We do not knowingly collect, use or disclose personal information from children under the age of 13 without prior parental or guardian consent. If you believe personal information is collected from someone under the age of 13 without parental or guardian consent, then please contact us to have that information deleted.
Changes to this Privacy Policy
We have the discretion to update this Privacy Policy at any time. We encourage you to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your acceptance of these terms
By visiting our website, signing up for our free or paid resources, and/or enrolling in one of our courses, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not visit our website or enroll in our courses. Your continued activity on our website or enrollment in our courses following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.
Contact
If you ever have any questions or concerns about your privacy on our website, please contact us at info@balancedfamilies.com.